Rental Duration and Plans

We provide flexible rental durations tailored to suit your needs—whether daily, weekly, or monthly. Customers should confirm the duration in advance. If an extension is required, it must be requested before the end of the current rental period. Proper communication ensures availability and avoids scheduling conflicts, helping us serve you better.

Booking and Confirmation

All rentals require formal confirmation via email or purchase order. This helps us reserve your requested equipment and plan delivery. Early confirmation is encouraged to guarantee availability, especially for high-demand items. Bookings are allocated on a first-come, first-served basis, so timely responses help avoid last-minute inconveniences or changes to your rental plan.

Delivery and Setup

We offer prompt delivery and professional on-site setup to ensure all equipment functions correctly. Our technicians handle installation, initial configuration, and testing. Clients must ensure venue access and necessary permissions for smooth setup. Any special setup requirements should be shared during booking so our team can come prepared and deliver a seamless experience.

Usage and Responsibility

Clients are expected to use all rented equipment responsibly and according to guidelines provided. Any damage caused by mishandling or negligence will be charged accordingly. During the rental period, you are responsible for keeping the equipment safe and secure. We recommend reaching out to our support team in case of any operational confusion or malfunction.

Damage and Repairs

If the equipment is damaged while in your possession, repair or replacement costs will apply unless it’s natural wear and tear. Report all malfunctions immediately to avoid additional issues. Quick communication ensures we can repair or replace the device quickly, minimizing downtime. Delayed reports or tampering may lead to further complications and extra charges.

Support and Maintenance

Our dedicated technical support team is available throughout the rental period. We provide remote and on-site support for troubleshooting and technical assistance. Customers should contact us as soon as an issue arises. Routine maintenance checks may be conducted as needed to ensure peak performance of the rented equipment during your event or usage term.

Return Policy

Rented items should be returned in working condition by the agreed-upon date. All accessories and packaging must be included. Late returns may result in additional charges. If items are returned damaged or incomplete, repair or replacement charges will be applied. Proper packing and handling help ensure quick and smooth return processing.

Payment Terms

Payments should be made as per the agreed schedule. Typically, full or partial payment is required before dispatch unless otherwise agreed in writing. We offer flexible billing for long-term rentals. Delayed payments may lead to booking cancellation or service interruption. For clarity, all payment-related terms are discussed during the booking process.

Cancellation Policy

To avoid penalties, rental cancellations should be made at least 48 hours prior to the scheduled delivery. Cancellations made after this time may incur partial or full charges depending on logistics and equipment type. While we try to be flexible, late cancellations impact our operations, so timely communication helps us serve you better.

Liability Disclaimer

One X Link Solutions is not liable for any direct or indirect damages, including data loss or business interruptions, resulting from misuse or device failure during the rental. Clients are responsible for secure usage and should back up all data before and during use. We ensure reliable equipment and support but cannot assume operational liability.